On this page you can respond to the testimonial the customer has given about the experience with you.
Absolutely amazing and fantastic artwork! Lovely artist to work with and would definitely recommend and work with again! 10/10
Azkin on ych.commishes.c...-the-sea-/The customer gave you a positive rating, this offers you a great chance to use your response to thank the customer for their business.
Even if a customer was unfair and left a scolding review out of spite, do not engage them. Be nice, apologize and move to greener pastures.